FAQ Document
Interview TypeBuild comprehensive knowledge bases from expert insights
What Is It?
A discovery interview that identifies and answers the most common and important questions about a topic.
Goes beyond obvious questions to uncover what people should be asking but aren't.
The AI helps identify patterns, misconceptions, and gaps in existing documentation.
Why Use AI for This?
AI discovers questions through conversation rather than pre-defining them
Ensures answers are complete and self-contained
Identifies misconceptions to address proactively
Organizes Q&As into logical categories
When to Use
Building comprehensive FAQ pages
Creating help center content
Documenting common customer questions
Onboarding documentation
Support knowledge base articles
Content Structure
Core Questions
The most frequently asked questions that every user needs answered
Edge Cases
Less common but important scenarios users encounter
Troubleshooting
What to do when things don't work as expected
Misconceptions
Common misunderstandings that need to be addressed
Advanced Topics
Deeper questions for experienced users
Interview Approach
Ask "What do people commonly ask about [specific aspect]?"
Probe for the most frequent questions first
Get complete, standalone answers
Identify misconceptions to address
Cover edge cases and troubleshooting
Example Questions
What do people most often ask you about this topic?
What questions should people be asking but aren't?
What are the most common misconceptions?
How would you explain that to someone non-technical?
What if they're dealing with [specific scenario]?
What troubleshooting tips can you share?
Can you give me a real example of when someone encountered this?
Real-World Examples
Support Team Creates Product FAQ
45 minutes of interviews with 3 support engineers became comprehensive 30-question FAQ covering product, pricing, and technical issues
Onboarding Manager Builds New Hire FAQ
20-minute interview transformed tacit knowledge into comprehensive resource answering all common new hire questions
Best Practices
Don't pre-define the FAQ questions
Discover questions through the conversation
Get complete, standalone answers
Ensure answers are actionable and specific
Cover the most important questions thoroughly
Common Mistakes to Avoid
Pre-writing FAQ questions instead of discovering them through conversation
Providing incomplete answers that generate follow-up questions
Using jargon or technical language that confuses the target audience
Missing the questions people should ask but don't know to ask
Not organizing FAQs into logical categories for easy navigation