FAQ Documents
Output FormatBuild comprehensive FAQs from expert Q&A sessions
What is an FAQ Document format?
An FAQ Document format structures expert knowledge into clear question-and-answer pairs organized by topic. Instead of trying to anticipate every possible question, you interview the expert about what customers actually ask, then let AI format it into a scannable, searchable FAQ.
Clear question-and-answer format
Organized by topic or category
Addresses real questions customers ask
Includes troubleshooting scenarios
Easy to scan and search
Clarifies common misconceptions
Why use AI interviews for FAQs?
Traditional FAQ creation involves brainstorming questions and writing answers—a tedious process that often misses the questions people actually ask. AI interviews let you simply discuss what customers commonly ask about, with the AI following up to ensure answers are complete and actionable.
Captures questions in the customer's actual language
Follow-up questions ensure complete answers
Expert can provide context and examples naturally
Automatically organized by topic
Faster than traditional Q&A documentation
Easy to expand as new questions emerge
Includes variations of similar questions
FAQ Document Structure
Category Headers
Questions grouped by topic (Getting Started, Billing, Technical, etc.)
Clear Questions
Questions phrased as customers would ask them
Concise Answers
Direct answers that address the core question first
Additional Context
Helpful details, examples, or related information
Next Steps
Links to related questions or further resources
Troubleshooting
Solutions for common issues within each category
Best Practices for FAQ Interviews
Ask "What do people most often ask you about [topic]?"
Probe for question variations: "How else do people phrase that?"
Request real examples: "Can you give me a scenario where someone asked this?"
Get complete standalone answers that don't require other context
Cover edge cases: "What if they're dealing with [scenario]?"
Identify gaps: "What question should people ask but don't?"
Ask for troubleshooting: "What do people do wrong most often?"
Keep answers concise—under 100 words when possible
From Q&A to FAQ
# Frequently Asked Questions ## Getting Started **Q: How long does it take to set up my account?** A: Most users complete account setup in under 5 minutes. You'll need to provide basic information (email, company name), verify your email address, and optionally connect any integrations. If you're importing data from another system, that can add 10-30 minutes depending on the amount of data. **Q: Do I need a credit card to start my free trial?** A: No credit card required. You get 3 free interviews to test the platform. Simply upgrade to a paid plan when you're ready for more interviews. **Q: Can I cancel anytime?** A: Yes, you can cancel anytime from your account settings. If you cancel during your trial, you won't be charged. If you cancel after becoming a paid customer, you'll have access until the end of your current billing period, but we don't offer prorated refunds. ## Billing & Plans **Q: What's the difference between the Professional and Enterprise plans?** A: The Professional plan ($49/month) includes unlimited users, 10GB storage, and standard integrations. Enterprise ($199/month) adds advanced security features, SSO, priority support, custom integrations, and 100GB storage. Most small teams start with Professional and upgrade as they scale...